When
you update the Position Record, and the "Update Incumbents" check box
is checked, after saving the record, the system returns message (1000,1358)
stating that an error occurred when updating one or more incumbents. The
incumbent's job record is not updated as expected. Performing the same task
with other positions does not give this warning and incumbent records are
updated.
STEPS TO REPLICATE:
--------------------------
1. Navigate to Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position. Open a position and change data on the position.
2. Verify the "Update Incumbents" box is checked on the Specific Information tab.
3. Click Save.
ERROR:
---------
Error updating incumbent with Employee ID xx, Employee Record #0, (1000,1358).
An error occurred when updating one or more incumbent(s) through the update incumbent function.
Check the CI log for more information.
STEPS TO REPLICATE:
--------------------------
1. Navigate to Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position. Open a position and change data on the position.
2. Verify the "Update Incumbents" box is checked on the Specific Information tab.
3. Click Save.
ERROR:
---------
Error updating incumbent with Employee ID xx, Employee Record #0, (1000,1358).
An error occurred when updating one or more incumbent(s) through the update incumbent function.
Check the CI log for more information.
Resolution:
Step 1 - Check Job Data Setup
This
error can be caused by data in the employee's job record that triggers a
warning when Position Management attempts to update the job record.
Follow these steps in a copy of production (e.g. a test or development environment which contains the same data):
1. Navigate to Workforce Administration > Job Information > Job Data. Open the employee's Job Record.
2. Insert a new row in Job Data and change the same data which you were trying to change on the Position Data record, e.g. Location, Business Unit, etc.
3. Save the record.
4. Take note of every warning or error that you receive while performing this task.
5. Correct all those conditions. Note, you do not need to save the record, just correct all the conditions that give errors and warnings.
6. Navigate to Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position and open the position which needs to be updated.
7. Make the desired change to the position and save.
8. If after making the changes on the Job Data record, the Position Data change is successful, then make the same changes to the employee's job record in production environment, then update the position record.
Follow these steps in a copy of production (e.g. a test or development environment which contains the same data):
1. Navigate to Workforce Administration > Job Information > Job Data. Open the employee's Job Record.
2. Insert a new row in Job Data and change the same data which you were trying to change on the Position Data record, e.g. Location, Business Unit, etc.
3. Save the record.
4. Take note of every warning or error that you receive while performing this task.
5. Correct all those conditions. Note, you do not need to save the record, just correct all the conditions that give errors and warnings.
6. Navigate to Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position and open the position which needs to be updated.
7. Make the desired change to the position and save.
8. If after making the changes on the Job Data record, the Position Data change is successful, then make the same changes to the employee's job record in production environment, then update the position record.
